Privacy Policy for Farhana Agency

Last Updated: December 22, 2025

At Farhana Agency, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services for insurance and road tax renewals.

1. Information We Collect

To provide our services efficiently, we may collect the following personal information:

  • Identity Data: Full name, IC number, and driving license details.

  • Contact Data: Phone number, email address, and mailing address.

  • Vehicle Data: Vehicle registration number (plate number), chassis number, and engine number.

  • Transaction Data: Details about payments and the insurance products you purchase.

2. How We Use Your Information

We use your data to:

  • Process your insurance renewals and road tax applications.

  • Communicate with you regarding your policy status or reminders.

  • Provide customer support and respond to inquiries.

  • Comply with legal and regulatory requirements in Malaysia.

3. Disclosure of Your Data

We do not sell your personal data. However, we may share your information with trusted third parties to fulfill our services, including:

  • Insurance Providers: To issue your insurance policy.

  • Government Agencies: Such as JPJ (Jabatan Pengangkutan Jalan) for road tax renewal.

  • Payment Processors: To securely handle your transactions.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure.

5. Your Rights (PDPA 2010)

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

  • Access and request a copy of your personal data.

  • Request the correction of any inaccurate information.

  • Withdraw your consent for us to process your data (this may limit our ability to provide services to you).

6. Contact Us

If you have any questions about this Privacy Policy or wish to update your information, please contact us at:

  • Phone: 016-787 8146

  • Email: farhanaagency2020@gmail.com

  • Business Name: Farhana Agency